Frequently Asked Questions

Ordering and delivery

Where does Orvianco deliver?

We deliver in the Netherlands, throughout the European Union and to supported international destinations. The available delivery option for your address is shown at checkout.

How much does delivery cost?

Delivery in the Netherlands costs €2.95 and is free for orders of €55 or more. Delivery to France costs €4.99. Delivery to other EU countries costs €12.95. International delivery costs €19.95. The final available rate is shown at checkout before payment.

How quickly is an order processed?

Orders are normally prepared within 1–3 business days. Delivery within the Netherlands usually takes 1–3 business days after dispatch. International transit times vary by destination.

Can I track my parcel?

Yes. Orders are sent with tracked delivery. Tracking information is provided after dispatch using the contact details entered at checkout.

Products and preparation

Is the coffee sold as whole beans?

Yes. Orvianco coffees are offered as whole bean coffee in 250 g and 1 kg bags. Grind the beans shortly before brewing for the best aroma.

Which coffee should I choose?

Choose Kenya AA if you enjoy a bright, juicy and fruit-forward cup. Colombia Supremo is smoother and more balanced. Indonesia Java has a deeper, fuller character, while NAPOLI and ROMA are designed for a bold espresso-style experience.

How should I store coffee?

Keep the bag tightly closed in a cool, dry and dark place, away from heat, moisture and strong aromas.

How much loose-leaf tea should I use?

A useful starting point is 2–3 g per 250 ml of water. Green tea generally benefits from cooler water and a shorter infusion, while black tea, rooibos and herbal infusions can be prepared with hotter water. Follow the guidance on the individual product page.

Does every tea contain caffeine?

No. Green tea, black tea, matcha and yerba mate naturally contain caffeine. Rooibos and the Bedtime herbal infusion are described as caffeine-free. Always check the individual product information before ordering.

Returns and support

Can I return an order?

Our refund policy allows you to request a return within 30 days after receiving the item, subject to the conditions stated in the refund policy. Contact us before sending anything back.